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Article
Opportunities and challenges in engaging citizens in the co-production of infrastructure-based public services in Australia
Public Management Review
  • Anna Wiewiora, Queensland University of Technology
  • Robyn L Keast, Southern Cross University
  • Kerry A Brown, Curtin University of Technology
Document Type
Article
Publication Date
1-1-2016
Peer Reviewed
Peer-Reviewed
Abstract
Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government–citizen relations, and determine ways of understanding optimal service outcomes.
Disciplines
Citation Information

Wiewiora, A, Keast, RL & Brown, KA 2016, 'Opportunities and challenges in engaging citizens in the co-production of infrastructure-based public services in Australia', Public Management Review, vol. 18, no. 4, pp. 483-507.

Published version available from:

http://doi.org/10.1080/14719037.2014.999820