Kwortnik, R. J., Jr. (2005). Preparing for disaster: Recommendations based on the blackout of ‘03 [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 46(1), 47-51. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/262/
Preparing for Disaster: Recommendations Based on the Blackout of '03Articles and Chapters
AbstractBased on the experience of hoteliers caught in the blackout of '03, this checklist will help managers plan for power interruptions due to either man-made or natural causes. An organized approach to disaster planning provides a guide for maintaining guest service and for supporting the staff members who will provide that service in difficult circumstances. The checklist will help managers analyze the most likely problems caused by a protracted power outage and outlines preparations to address those problems.