Article
Meeting the Patron at the OPAC Crossroads: The Reference Librarian as an Online Consultant
RQ
Abstract
Reference librarians play an important role when users interact with online catalogs. As consultants at the point of interaction they must educate patrons in the use of the machine and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point-of-use instruction. The librarian's efficiency and filtering roles are emphasized.
Document Type
Article
Publication Date
10-1-1988
Disciplines
Citation Information
Robert A. Aken. "Meeting the Patron at the OPAC Crossroads: The Reference Librarian as an Online Consultant" RQ Vol. 28 Iss. 1 (1988) p. 42 - 45 Available at: http://works.bepress.com/robaken/17/
Published in RQ, v. 28, no. 1, p. 42-45.
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