Hospitality Services –– Eatery Challenges(2016)
The associate director of hospitality services at a large university had to address overcapacity at an on-campus eatery. The eatery was experiencing long lineups and severe bottlenecks, especially at its full-service coffee outlet. Seating capacity was also short of demand, and no additional space was available. The associate director also faced pressure from university administration to consider closing a nearby eatery as a result of its poor profitability, but doing so would put additional strain on the already overcapacity eatery. After examining profitability and completing a corporate assessment, the associate director expected to have a better idea of how to tackle the current capacity and profitability issues.
Publication DateSpring March 7, 2016
Citation InformationRichie Bloomfield. "Hospitality Services –– Eatery Challenges" (2016)
Available at: http://works.bepress.com/richie-bloomfield/6/