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Article
(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture
College & Research Libraries News (2009)
  • Rebecca Tolley-Stokes, East Tennessee State University
Publication Date
May, 2009
Citation Information
Rebecca Tolley-Stokes. "(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture" College & Research Libraries News Vol. 70 Iss. 5 (2009)
Available at: http://works.bepress.com/rebecca_tolley-stokes/8/