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Selected Works of Rebecca M. Marrall
Presentation
We're Listening: Transforming IT Services through User-Driven Organizational Change
Western Libraries Staff and Faculty Publications (2019)
  • Rebecca M. Marrall
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Abstract
Western Washington University Libraries consolidated two previously separate IT units into one division. This poster session will provide a brief chronology of the events, strategies, and communications used to manage the transition and build an organizational roadmap for a new IT division within an academic library.
Keywords
  • organizational change,
  • IT services,
  • academic libraries,
  • user experience
Disciplines
Publication Date
October 15, 2019
Location
Chicago, IL
Comments
Presented at the EDUCAUSE National conference in October 2019. Supporting materials are available here.
Citation Information
Rebecca M. Marrall. "We're Listening: Transforming IT Services through User-Driven Organizational Change" Western Libraries Staff and Faculty Publications (2019)
Available at: http://works.bepress.com/rebecca_marrall/51/