In Summer 2014, Western Libraries developed and hosted an internal event titled, “Understanding the 21st Century Library Patron.” During this half-day event, the library personnel examined changing demographics of the United States in conjunction with the Association of College & Research Libraries 2012 Diversity Standards for Cultural Competence during an interactive workshop. Attendees then made recommendations for enacting inclusive library services, which ranged from outlining programmatic objectives; discussing recruitment and retention within all employee categories; best practices for service points; and much more. The enthusiastic response to this event prompted the Diversity Committee of Western Libraries to continue the conversation about diversity, multiculturalism, and cultural competency through a series called, “Conversations about Cultural Competence,” (in addition to other efforts). This proposed EMIERT program provided an overview of the event, and the subsequent efforts to continue the conversation throughout the library. Furthermore, all program attendees received practical tools to use at their libraries -- including access to pre-made workshop materials and additional resources. And though this proposed program discusses an event that occurred at academic library, many of these concepts and tools could be applied to any library setting.