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Article
A Formative Mixed-Methods Study of Emotional Responsiveness in Telepalliative Care
Journal of palliative medicine
  • Rebecca N Hutchinson, Center for Outcomes Research and Evaluation, Maine Medical Center Research Institute, Portland, Maine, USA.
  • Eric C Anderson, Center for Outcomes Research and Evaluation, Maine Medical Center Research Institute, Portland, Maine, USA.
  • Mollie A Ruben, University of Maine, Orono, Maine, USA.
  • Noah Manning, Tufts University School of Medicine, Boston, Massachusetts, USA.
  • Liam John, Department of Family Medicine, Larner College of Medicine, and University of Vermont, Burlington, Vermont, USA.
  • Ava Daruvala, Tufts University School of Medicine, Boston, Massachusetts, USA.
  • Donna M Rizzo, College of Engineering and Mathematical Sciences, University of Vermont, Burlington, Vermont, USA.
  • Margaret J Eppstein, College of Engineering and Mathematical Sciences, University of Vermont, Burlington, Vermont, USA.
  • Robert Gramling, Department of Family Medicine, Larner College of Medicine, and University of Vermont, Burlington, Vermont, USA.
  • Paul K Han, Center for Outcomes Research and Evaluation, Maine Medical Center Research Institute, Portland, Maine, USA.
Document Type
Article
Publication Date
4-12-2022
Abstract

It is unknown whether telemedicine-delivered palliative care (tele-PC) supports emotionally responsive patient-clinician interactions. We conducted a mixed-methods formative study at two academic medical centers in rural U.S. states to explore the acceptability, feasibility, and emotional responsiveness of tele-PC. We assessed clinicians' emotional responsiveness through questionnaires, qualitative interviews, and video coding. We completed 11 tele-PC consultations. Mean age was 71 years, 30% did not complete high school, 55% experienced at least moderate financial insecurity, and 2/3 rated their overall health poorly. All patients rated tele-PC as equal to, or better than, in-person PC at providing emotional support. There was a tendency toward higher positive and lower negative emotions following the consultation. Video coding identified 114 instances of patients expressing emotions, and clinicians detected and responded to 98% of these events. Tele-PC appears to support emotionally responsive patient-clinician interactions. A mixed-methods approach to evaluating tele-PC yields useful, complementary insights.

Comments

Ava Daruvala- Resident

Liam John- Resident

Citation Information
Hutchinson RN, Anderson EC, Ruben MA, et al. A Formative Mixed-Methods Study of Emotional Responsiveness in Telepalliative Care [published online ahead of print, 2022 Apr 12]. J Palliat Med. 2022;10.1089/jpm.2021.0589. doi:10.1089/jpm.2021.0589