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Presentation
Emotional labor and its outcomes: A study of a Philippine call center
2013 Annual Meeting of the Southwest Academy of Management
  • Cynthia P. Ruppel, Nova Southeastern University
  • Randi L. Sims, Nova Southeastern University
  • P. Zeidler
Event Location / Date(s)
Albuquerque, NM
Document Type
Conference Proceeding
Presentation Date
3-1-2013
Disciplines
Citation Information
Cynthia P. Ruppel, Randi L. Sims and P. Zeidler. "Emotional labor and its outcomes: A study of a Philippine call center" 2013 Annual Meeting of the Southwest Academy of Management (2013) p. 360 - 371
Available at: http://works.bepress.com/randi-sims/25/