Skip to main content
Article
Evolution of Electronic Catalogs to Customer Process Portals ) A Structured Approach at ETA S.A.
BLED 2002 Proceedings
  • Rainer Alt, University of St.Gallen, Institute of Information Management
  • Marc Caesar, University of St.Gallen, Institute of Information Management
  • Christian Reichmayr, University of St.Gallen, Institute of Information Management
  • Rudolf Zurmuehlen, ETA SA Fabriques d'Ebauches, Customer Service
Publication Date
12-31-2002
Citation Information
Rainer Alt, Marc Caesar, Christian Reichmayr and Rudolf Zurmuehlen. "Evolution of Electronic Catalogs to Customer Process Portals ) A Structured Approach at ETA S.A." (2002)
Available at: http://works.bepress.com/rainer_alt/37/