Enterprise software system (ESS) design is premised upon an embedded business process model, a system model, whichembodies the ESS designers’ a priori view of best business practices in the intended context. In contrast, an organization’sexisting business model reflects its own a priori view of best practices. This native model is the aggregate of theorganization’s business processes and operationalizes management intentions. Business processes are the primary buildingblocks of both models. Understanding process disparity between these models may improve the understanding ofmisalignment between ESS and the organization. Researches and practitioners continue to struggle to explain how ITresources contribute to business performance and how to realize business performance from strategic IT investments.Misalignment between the strategic potential afforded by IT resources and business performance can be understood by anapproach that centers on business process.
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