Skip to main content
Contribution to Book
Valuing public sector outputs
Managing to Improve Public Services (2008)
  • Rachel M. Baker, Glasgow Caledonian University
  • Helen Mason, Glasgow Caledonian University
  • Cam Donaldson, Glasgow Caledonian University
  • Michael Jones-Lee

Book abstract: How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the well-being, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and 'new public management', by considering the interrelationships between governance and public management.

  • public sector,
  • economics
Publication Date
January 1, 2008
Cambridge University Press
Publisher Statement

Book published by Cambridge University Press: Cambridge (2008), ISBN: 9780521866415. Edited by J. Hartley, C. Donaldson, C. Skelcher and M. Wallace. Publisher's website:

Citation Information
Rachel M. Baker, Helen Mason, Cam Donaldson and Michael Jones-Lee. "Valuing public sector outputs" CambridgeManaging to Improve Public Services (2008)
Available at: