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Article
The Role of Affective Brand Commitment on Sales Effort
Journal of Marketing Theory and Practice (2017)
  • Qingbo Fu, University of Missouri-St. Louis
  • Michael Elliott, University of Missouri-St. Louis
  • Haim Mano, University of Missouri-St. Louis
  • Chris Galloway, SVP, Performance Solutions, Fusion Marketing, St. Louis, MO
Abstract
This research delineates the effects of salespeople’s affective brand commitment on their brand sales effort by proposing an integrated model incorporating the Theory of Planned Behavior (TPB) and the Motivation, Opportunity, and Ability (MOA) Theory. Using survey data collected from 136 field salespeople, the authors demonstrate that affective brand commitment not only positively influences sales effort, but also mediates the effects of salespeople’s attitude, self-efficacy, and intrinsic motivation on brand sales effort. The study also identifies an interesting three-way interaction effect of affective brand commitment, self-efficacy, and intrinsic motivation on sales effort. These results provide important implications for sales managers to develop appropriate sales force recruitment, sales training, and coaching strategies in order to improve sales performance.

Disciplines
Publication Date
July, 2017
DOI
10.1080/10696679.2017.1311215
Citation Information
Qingbo Fu, Michael Elliott, Haim Mano and Chris Galloway. "The Role of Affective Brand Commitment on Sales Effort" Journal of Marketing Theory and Practice Vol. 25 Iss. 3 (2017) p. 257 - 273
Available at: http://works.bepress.com/qingbo-fu/21/