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Achieving success in information systems outsourcing
California Management Review (1997)
  • Carol Saunders
  • Mary Gebelt
  • Qing Hu, Florida Atlantic University
A study of 34 large companies, which outsourced for at least 2 years, demonstrates that outsourcing can be successful even when information systems are viewed as core functions. However, outsourcing negotiations must reflect the role of the company performing the outsourced functions and the nature of the outsourced work. A critical key to success in outsourcing arrangements lies in having tight contracts, even when the outsourcing vendor is viewed as a strategic partner or the IS function is considered to be core.
Publication Date
Winter 1997
Publisher Statement
Copyright 1997 University of California, Walter A. Haas School of Business
Citation Information
Carol Saunders, Mary Gebelt and Qing Hu. "Achieving success in information systems outsourcing" California Management Review Vol. 39 Iss. 2 (1997)
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