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Unpublished Paper
FROM FACE-TO-FACE TO SCREEN-TO-SCREEN: REAL HOPE OR TRUE FALLACY
ExpressO (2007)
  • Philippe Gilliéron, University of Lausanne
Abstract
The development of e-commerce involves the implementation of effective Online Dispute Resolution (ODR) methods. While the enactment of ODR methods is made particularly easy thanks to the technological tools at disposal, their mere implementation does still not ensure their efficiency. ODR has drawn much attention in legal scholarships in recent years. Strangely enough, hardly any scholar has however focused on a key factor for the good development of ODR: differences between face-to-face and computer-mediated interactions. After having described the current state of literature related to ODR, I shall focus more specifically on these differences based upon experiments conducted in the past.
Keywords
  • arbitration,
  • mediation,
  • negotiation,
  • online dispute resolution,
  • psychology,
  • technology,
  • computer mediated disputes
Disciplines
Publication Date
May, 2007
Citation Information
Philippe Gilliéron. "FROM FACE-TO-FACE TO SCREEN-TO-SCREEN: REAL HOPE OR TRUE FALLACY" ExpressO (2007)
Available at: http://works.bepress.com/philippe_gillieron/1/