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Performing Under Pressure: IT Execution in a $1.4bn Business Transformation
ICIS 2010 Proceedings
  • Alan Thorogood, University of New South Wales
  • Peter Reynolds, University of Melbourne
  • Philip Yetton, University of New South Wales
Publication Date
This teaching case provides a practical illustration of the challenges in executing large-scale ITbased change. It describes how the Commonwealth Bank of Australia replaced its service and sales systems between 2003 and 2006 with the goal of collating a “single view of client”. The case is an exemplar of staged incremental development. The sponsor set up multiple work streams and ran them as independently as possible. Regular releases delivered incremental change to the business, incorporated lessons learned, and added further functionality. This had implications for architecture, software development, training, testing, and risk management. There were significant change management challenges. The case provides students with insights into program management in IT transformations, architecture, project management, software delivery lifecycles, risk management, logistics and IT infrastructure.
Citation Information
Alan Thorogood, Peter Reynolds and Philip Yetton. "Performing Under Pressure: IT Execution in a $1.4bn Business Transformation" (2010)
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