Skip to main content
Problem Set, Assignment, and Solutions
Black Box Thinking: Analysis of a Service Outsourcing Case in Insurance
Intro to Information Systems (2016)
  • PAUL WITMAN, California Lutheran University
  • Christopher Njunge, California Lutheran University
Description
Case study on how to think critically about systems when one cannot "see" the inner workings of those systems, and about the impact of information systems on vulnerable populations.
Keywords
  • Outsourcing,
  • Information quality,
  • Data migration,
  • Business rules,
  • Black-box,
  • Case study
Publication Date
Spring March 1, 2016
Citation Information
PAUL WITMAN and Christopher Njunge. "Black Box Thinking: Analysis of a Service Outsourcing Case in Insurance" Intro to Information Systems (2016)
Available at: http://works.bepress.com/paul-witman/1/