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Article
How trust leads to online purchase intention founded in perceived usefulness and peer communication
Journal of Consumer Behaviour
  • Maggie Harrigan, The University of Western Australia
  • Kim Feddema, The UWA Business School
  • Shasha Wang, Queensland University of Technology
  • Paul Harrigan, The UWA Business School
  • Emmanuelle Diot, IÉSEG School of Management
Document Type
Article
Publication Date
1-1-2021
Abstract

© 2021 John Wiley & Sons Ltd. This study seeks to understand the specific factors on social media that help drive the intention to purchase fashion-related products, focusing on the central role of trust. The unique contribution of this research lies in its exploration of the interplay between perceived usefulness of the fashion brand's social media and peer communication on the fashion brand's social media in driving trust in the fashion brand's social media and, ultimately, purchase intention. Theoretically, we combine the technology acceptance model and consumer socialisation theory to explore the mediating role of trust in a rapidly expanding and growing industry sector. In surveying 150 Europeans to test our hypotheses around the aforementioned concepts, findings show that the perceived usefulness of a brand's social media is impacted by a set of atmospheric cues, and it influences the level of trust in both the fashion brand and its social media channels. Peer communication also influences perceived usefulness and level of trust in both the fashion brand and its social media channels. Trust in the brand but not its social media channels impacts purchase intention. The role of privacy concerns is limited in our model. We draw implications for theory around combining consumer socialisation theory and the technology acceptance model and for managers around parallel strategies to build different sets of trust on social media.

Publisher
Wiley
Disciplines
Scopus ID

85101900629

Creative Commons License
Creative Commons Attribution-NonCommercial 4.0 International
Indexed in Scopus
Yes
Open Access
No
Open Access Type
Green: A manuscript of this publication is openly available in a repository
https://doi.org/10.1002/cb.1936
Citation Information
Maggie Harrigan, Kim Feddema, Shasha Wang, Paul Harrigan, et al.. "How trust leads to online purchase intention founded in perceived usefulness and peer communication" Journal of Consumer Behaviour (2021) ISSN: <p><a href="https://v2.sherpa.ac.uk/id/publication/issn/1472-0817" target="_blank">1472-0817</a></p>
Available at: http://works.bepress.com/paul-harrigan/1/