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Article
The impact of other group members on tourists’ travel experiences : a study of domestic package tours in China
International Journal of Contemporary Hospitality Management
  • Cheng Yue YIN, Northeast Normal University
  • Shing Chung, Patrick POON, Lingnan University
Document Type
Journal article
Publication Date
1-1-2016
Publisher
Emerald Group Publishing Limited
Keywords
  • China,
  • Tourism,
  • Travel,
  • Services,
  • Tour operators
Disciplines
Abstract
Purpose: This paper aims to examine the impact of other group members on the travel experiences of Chinese tourists participating in domestic package tours. Design/methodology/approach: Based on the critical incident technique, usable responses were obtained from 253 tourists regarding the influence of other group members on their travel experiences in the same group package tour (GPT). Findings: The results show that the travel experiences of Chinese tourists on a domestic package tour are affected by three general factors, namely, appearance, behaviors, and language of other group members. Research limitations/implications: This research mainly involves samples of young tourists. The findings may not be able to generalize to elderly tourists. Future studies may involve samples from various age cohorts. Practical implications: The findings offer new insights and directions for GPT operators and tour guides to improve tourism management and tourist experiences. Social implications: This study contributes to tourism literature about customer-to-customer interaction by identifying the major categories of other customers’ characteristics or behaviors that may positively or negatively influence a GPT tourist’s travel experience. Originality/value: This study enriches the existing literature by investigating the attributes of other group members that may affect the travel experiences of a domestic GPT participant. Tourism firms can formulate better strategies and staff training to enhance tourists’ travel experiences.
DOI
10.1108/IJCHM-07-2014-0340
E-ISSN
17571049
Funding Information
This project is supported by the National Natural Science Foundation of China (Grant No. 71072159).
Publisher Statement
Copyright © Emerald Group Publishing Limited.
Full-text Version
Publisher’s Version
Citation Information
Yin, C.-Y., & Poon, P. (2016). The impact of other group members on tourists’ travel experiences: A study of domestic package tours in China. International Journal of Contemporary Hospitality Management, 28(3), 640-658. doi: 10.1108/IJCHM-07-2014-0340