Article
Building Trust in Public and Nonprofit Networks Personal, Dyadic, and Third-Party Influences
The American Review of Public Administration
(2009)
Abstract
This article provides greater understanding of factors influencing interpersonal trust in networks composed of public and nonprofit service providers. The present theoretical model identifies propensity to trust, the perceived trustworthiness of the trustee, the relationship between the trustee and trustor, and third-party relationships as influencing interpersonal trust. The model is tested using action research data collected from a network of local social service providers. Key findings include the following: (a) Successful past cooperation between a trustor and a trustee and structural equivalence increase the likelihood the trustor will perceive the trustee as trustworthy; (b) the frequency of interactions between the trustor and trustee, trust transferability, and the perceived trustworthiness of the trustee have a direct, positive impact on whether the trustor trusts the trustee; and (c) trust between the trustor and trustee has a positive impact on expected future cooperation.
Keywords
- social network analysis,
- network development,
- trust,
- social services
Disciplines
Publication Date
2009
DOI
10.1177/0275074008329426
Publisher Statement
The final, definitive version of this paper has been published in The American Review of Public Administration Journal , in 2009 published by SAGE Publishing, All rights reserved.
To find the following article follow the link: http://journals.sagepub.com/doi/abs/10.1177/0275074008329426
Citation Information
Lambright, K. T., Mischen, P. A., & Laramee, C. B. (2009). Building trust in public and nonprofit networks: personal, dyadic, and third-party influences.The American Review of Public Administration.