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Presentation
Leveraging Relationships with Web 2.0 Consumer Communities as a Strategic Capability
AMCIS 2009 Proceedings
  • Nitin Aggarwal, San Jose State University
  • Leslie Albert, San Jose State University
Publication Date
1-1-2009
Abstract
In today’s dynamic business environment many firms must pursue a series of competitive strategies to survive. According to RBV, these strategies are based upon a firm’s possession of resources and capabilities that are valuable, imperfectly inimitable, non-substitutable, rare and non-transferable. In this paper we extend research on online communities and interfirm performance differences by suggesting that ability to leverage relationships with Web. 2.0 consumer communities is a strategic capability. We illustrate through the example of Starwood Hotels and Resorts how this capability may lead to competitive advantage and offer suggestions as to how firms may use Web 2.0 consumer community relationships effectively.
Citation Information
Nitin Aggarwal and Leslie Albert. "Leveraging Relationships with Web 2.0 Consumer Communities as a Strategic Capability" (2009)
Available at: http://works.bepress.com/nitin_aggarwal/2/