This study investigates supervisor gender and various dimensions of employee job satisfaction within the casino-entertainment sector of the hospitality industry. Specifically, these dimensions were analyzed from the perspective of three variables related to individual employees: (1) satisfaction with company; (2) satisfaction with department; and, finally, (3) satisfaction with the supervisor. The data for this study was obtained from an employee survey administered to employees in three separate Nevada casino-entertainment properties and their corresponding corporate office. The results of this study fill existing gaps in the academic literature related to job satisfaction and the role of supervisor gender. There are implications of this research outside of academia as well. Organizations within the hospitality industry and, more specifically, the casino-entertainment segment may develop strategies related to the management of human capital that could provide fiscal and operational benefits.
- Casinos – Employees; Gambling industry – Employees; Gaming; Gender; Hospitality; Job satisfaction; Labor turnover; Satisfaction; Supervisors; Supervisors — Employee rating of; Turnover
Available at: http://works.bepress.com/nicholas_thomas/2/