Article
Swift trust and commitment: The missing links for humanitarian supply chain coordination?
Annals of Operations Research
(2019)
Abstract
Coordination among actors in a humanitarian relief supply chain decides whether
a relief operation can be or successful or not. In humanitarian supply chains, due to the
urgency and importance of the situation combined with scarce resources, actors have to coordinate
and trust each other in order to achieve joint goals. This paper investigated empirically
the role of swift trust as mediating variable for achieving supply chain coordination. Based
on commitment-trust theory we explore enablers of swift-trust and how swift trust translates
into coordination through commitment. Based on a path analytic model we test data
from the National Disaster Management Authority of India. Our study is the first testing
commitment-trust theory in the humanitarian context, highlighting the importance of swift
trust and commitment for much thought after coordination. Furthermore, the study shows
that information sharing and behavioral uncertainty reduction act as enablers for swift trust.
The study findings offer practical guidance and suggest that swift trust is a missing link for
the success of humanitarian supply chains.
Disciplines
Publication Date
2019
DOI
DOI 10.1007/s10479-017-2676-z
Citation Information
Rameshwar Dubey, Nezih Altay and Constantin Blome. "Swift trust and commitment: The missing links for humanitarian supply chain coordination?" Annals of Operations Research Vol. 283 Iss. 1-2 (2019) p. 159 - 177 Available at: http://works.bepress.com/nezih_altay/37/