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Article
Illuminating Interviews: Insights into the Hearts and Minds of Conflict Resolution Practitioners
Conflict Resolution Quarterly
  • Neil H. Katz, Nova Southeastern University
  • Nekeisha Bascombe, Nova Southeastern University
  • Peter Tokar, Nova Southeastern University
ORCID ID
0000-0002-7289-5670
Publication Date
3-19-2019
Abstract

This article shares insights gleaned from interviews with nine experienced, successful conflict resolution practitioners engaged in a variety of interventions from a variety of organizations. The interviews were conducted first with graduate students participating in a class on “Reflective Practice.” Subsequently, the authors conducted a second round of interviews to appeal to a wider audience. Questions and topics addressed by the respondents included childhood disposition for this kind of work, critical milestones along the way, helpful characteristics/attributes, satisfaction they derive from their work, greatest challenges, lessons learned, and examples of “reflecting‐in‐action” utilization.

DOI
10.1002/crq.21248
Citation Information
Neil H. Katz, Nekeisha Bascombe and Peter Tokar. "Illuminating Interviews: Insights into the Hearts and Minds of Conflict Resolution Practitioners" Conflict Resolution Quarterly Vol. 36 Iss. 4 (2019) p. 345 - 371 ISSN: 1536-5581
Available at: http://works.bepress.com/neil-katz/36/