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On the Fly BI: Reaching and Teaching from the Reference Desk
The Reference Librarian (2001)
  • Nancy B. Turner
  • Susan E. Beck

Today’s reference librarians are constantly faced with the challenge of orienting users to the complex, ever changing world of the electronic library. A well-structured library instruction program is one important approach to the overall goal of educating users. But library instruction sessions cannot and do not reach all students. Studies indicate that students are most receptive to learning research techniques at the point of need, which most often occurs at the reference desk. Although many reference librarians are committed to ‘‘teaching students to fish,’’ they are frequently faced with students whose research needs require in-depth lessons that exceed the time available for most reference desk transactions. This paper offers a way to close the gap by providing a set of techniques and strategies, utilizing behaviors and props, which can be used in those short, one-on-one instruction-based situations.

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Copyright 2001 The Refernce Librarian. This article may be downloaded for personal use only. Any other use requires prior permission of the author and The Refernce Librarian. The article may be found at
Citation Information
Nancy B. Turner and Susan E. Beck. "On the Fly BI: Reaching and Teaching from the Reference Desk" The Reference Librarian Vol. 34 Iss. 72 (2001)
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