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Presentation
Zoho for Ticketing: Project Management & Reporting Using a Custom-built Zoho Application
Code4Lib Midwest 2012 (2012)
  • M Ryan Hess, DePaul University
Abstract
This ticketing application was developed by the DePaul University Libraries Web Services Team for project management. It uses the Zoho Creator application building platform and is available for use for free on the Zoho Marketplace. The application manages projects, keeps stakeholders up to date on project statuses and generates reports.
Keywords
  • IT Project Management,
  • Library IT,
  • help desk ticketing,
  • help desk,
  • hosted applications,
  • cloud computing platforms,
  • library web services
Publication Date
Summer July 24, 2012
Citation Information
M Ryan Hess. "Zoho for Ticketing: Project Management & Reporting Using a Custom-built Zoho Application" Code4Lib Midwest 2012 (2012)
Available at: http://works.bepress.com/mryanhess/6/