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Article
UniBud: A Virtual Academic Adviser
Proceedings - 2020 12th Annual Undergraduate Research Conference on Applied Computing, URC 2020
  • Abdulrahman Alkhoori, Zayed University
  • Mohammad Amin Kuhail, Zayed University
  • Abdulla Alkhoori, Zayed University
Document Type
Conference Proceeding
Publication Date
4-1-2020
Abstract

© 2020 IEEE. Academic advising is a challenging and time-consuming task. It requires well-trained dedicated professionals who give one-on-one consultations with students. While this approach is somewhat successful. In practice, advisers spend much time repeatedly answering questions that can be efficiently learned by an intelligent system. There have been several attempts to automate academic advising by means of expert systems and chatbots. However, functionality has been prioritized over usability. In response, we contribute, UniBud, a virtual academic adviser which is designed with usability principles in mind. UniBud uses DialogFlow, a natural language understanding platform, to build voice-based interactions with students. The interactions allow students to inquire about course information, enrollment, and other general enquiries. UniBud is not meant to replace traditional academic advising. Instead, it will support a limited set of academic enquiries that can relieve human academic advisers to assist students with more involving enquiries. We plan to test the usability of the system and collect feedback from potential users.

ISBN
9781728197890
Publisher
Institute of Electrical and Electronics Engineers Inc.
Disciplines
Keywords
  • natural language processing,
  • user experience,
  • voice-based interaction
Scopus ID
85086719272
Indexed in Scopus
Yes
Open Access
No
https://doi.org/10.1109/URC49805.2020.9099191
Citation Information
Abdulrahman Alkhoori, Mohammad Amin Kuhail and Abdulla Alkhoori. "UniBud: A Virtual Academic Adviser" Proceedings - 2020 12th Annual Undergraduate Research Conference on Applied Computing, URC 2020 (2020)
Available at: http://works.bepress.com/mohammad-kuhail/2/