Contribution to Book
UCLA and Yale Science Libraries Data on Cyberlearning and Reference Services Via Mobile DevicesProceedings of the International m-Libraries Conference, A virtual library in everyone’s pocket. (2010)
AbstractCell phones and other mobile devices are ubiquitous and offer increasingly robust operating systems, user interfaces, and hardware sophistication. The potential of these devices for accessing the richness of library and information content, services, and applications provided is largely unrealized. At UCLA we have begun exploring the possibility of incorporating reference services and cyberlearning through Text Message Reference. UCLA is conducting a one-year study to explore how text messaging can change the landscape of traditional reference and reach our users where they are. Yale Science Libraries have been working with Text Message Reference for over a year through the use of single iPhone. This presentation will look at the challenges and success of the two programs and future applications of SMS to reference services.
EditorAlly, Mohamed, and Gill Needham
Citation InformationMichelle Jacobs-Lustig, Alison Armstrong, Brena Smith and Joe Murphy. "UCLA and Yale Science Libraries Data on Cyberlearning and Reference Services Via Mobile Devices" Proceedings of the International m-Libraries Conference, A virtual library in everyone’s pocket. (2010)
Available at: http://works.bepress.com/mjl/13/