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Contribution to Book
UCLA and Yale Science Libraries Data on Cyberlearning and Reference Services Via Mobile Devices
Proceedings of the International m-Libraries Conference, A virtual library in everyone’s pocket. (2010)
  • Michelle Jacobs-Lustig, University of California - Los Angeles
  • Alison Armstrong, University of California - Los Angeles
  • Brena Smith, University of California - Los Angeles
  • Joe Murphy, Yale University
Abstract
Cell phones and other mobile devices are ubiquitous and offer increasingly robust operating systems, user interfaces, and hardware sophistication. The potential of these devices for accessing the richness of library and information content, services, and applications provided is largely unrealized. At UCLA we have begun exploring the possibility of incorporating reference services and cyberlearning through Text Message Reference. UCLA is conducting a one-year study to explore how text messaging can change the landscape of traditional reference and reach our users where they are. Yale Science Libraries have been working with Text Message Reference for over a year through the use of single iPhone. This presentation will look at the challenges and success of the two programs and future applications of SMS to reference services.
Publication Date
2010
Editor
Ally, Mohamed, and Gill Needham
Publisher
Facet Publishing
ISBN
1856046966
Citation Information
Michelle Jacobs-Lustig, Alison Armstrong, Brena Smith and Joe Murphy. "UCLA and Yale Science Libraries Data on Cyberlearning and Reference Services Via Mobile Devices" Proceedings of the International m-Libraries Conference, A virtual library in everyone’s pocket. (2010)
Available at: http://works.bepress.com/mjl/13/