Article
The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective
Proceedings of the 12th International Research Conference in Service Management
Status
Faculty
School
School of Economics and Business Administration
Department
Marketing
Document Type
Proceeding
Publication Date
5-31-2012
Peer Reviewed
1
Disciplines
Original Citation
Rohani, M., Haj-Salem, N., Chebat, J.C. (2012). The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective. Proceedings of the 12th International Research Conference in Service Management, 211-222.
Citation Information
Mina Rohani, Narjes Haj Salen and Jean Charles Chebat. "The Role of Emotion Regulation on Customer Behavior Following Double Deviation: A Cross Cultural Perspective" Proceedings of the 12th International Research Conference in Service Management (2012) p. 211 - 222 Available at: http://works.bepress.com/mina-rohani/27/