The ICT convergence discourse in the information systems literature - A second-order observationECIS 2009 Proceedings
AbstractThe growing relevance, scale, and complexity of Business Intelligence (BI) entails the need to find agile and efficient solutions for the coordination of maintenance and release processes – under consideration of the heterogeneity of the involved units on the IT and the business side. The finance industry with its mature BI infrastructures and its highly turbulent business environment is a forerunner for these developments. Based on a survey among BI users in the finance sector, relevant problem areas in the BI service provision are identified and structured. A series of qualitative interviews among banks and insurance companies is used to gain further insights into approaches for dealing with the related issues. The studies uncover several advantages of a central “BI Competency Centre” (BICC) as well as levers for effectively structuring the interfaces between BICC, IT, and user interface.
Citation InformationHenning Baars, Michael Zimmer and Hans-Georg Kemper. "The ICT convergence discourse in the information systems literature - A second-order observation" (2009)
Available at: http://works.bepress.com/michael_zimmer/9/