Interactive Case Studies in Health Communication covers a wide variety of health communication topics including nonverbal communication, family communication, telephone conversations, managed care, emotional issues, hostile patient or family members, the media’s impact on provider-patient communication, intercultural communication and end-of-life conversations. This book also highlights the importance of interpersonal communication and relationship-building for information sharing and collaborative decision-making. -- Publisher description.
Pagano, M. P. (2010). Interactive Case Studies in Health Communication. Sudbury, MA: Jones & Bartlett Publishers
Available at: http://works.bepress.com/michael_pagano/11/