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Article
Increasing Servers' Tips: What Managers Can Do and Why They Should Do It
Center for Hospitality Research Publications
  • Michael Lynn, Ph.D., Cornell University
Document Type
Article
Publication Date
4-1-2004
Abstract

Restaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, which will improve service levels and reduce turnover.

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Required Publisher Statement
© Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
Citation Information
Lynn, M. (2004). Increasing servers' tips: What managers can do and why they should do it [Electronic article]. Cornell Hospitality Report, 4(5), 6-13.