Increasing Servers' Tips: What Managers Can Do and Why They Should Do ItCenter for Hospitality Research Publications
AbstractRestaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, which will improve service levels and reduce turnover.
Citation InformationLynn, M. (2004). Increasing servers' tips: What managers can do and why they should do it [Electronic article]. Cornell Hospitality Report, 4(5), 6-13.