Lynn, M. (1996). Seven ways to increase servers’ tips [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 37(3), 24-29. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/111/
Seven Ways to Increase Servers’ TipsArticles and Chapters
AbstractTouching, smiling, greeting, squatting, drawing happy faces, and other simple actions are shown to increase servers' tips.