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Does Tipping Help to Attract and Retain Better Service Workers?
Articles and Chapters
  • Michael Lynn, Cornell University
Publication Date
6-30-2016
Abstract

A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff.

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Required Publisher Statement
© Routledge. Final version published as: Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? Journal of Foodservice Business Research. doi: 10.1080/15378020.2016.1195218.
Reprinted with permission. All rights reserved.

Citation Information

Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? [Electronic version]. Retrieved [insert date], from Cornell University, School of Hotel Administration site: http://scholarship.sha.cornell.edu/articles/896