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Article
Tip Levels and Service: An Update, Extension and Reconciliation
Articles and Chapters
  • Michael Lynn, Cornell University
Publication Date
10-1-2003
Abstract
Restaurant managers correctly believe that good tips discourage server turnover, but managers might not know the best ways to boost tips - because improving service quality doesn’t necessarily do it.
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Required Publisher Statement
© Cornell University. Reprinted with permission. All rights reserved.

Citation Information

Lynn, M. (2003). Tip levels and service: An update, extension and reconciliation [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 44(5/6), 139-148. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/114/