IT off-shoring has received much attention in the media for both positive and negative reasons. However, there has been a lack of empirical studies that have critically evaluated the practice of IT off-shoring. This paper reports on the initial phase of a qualitative study of the key factors facilitating and inhibiting the adoption of IT offshoring in the Australian financial services industry. Empirical data is being collected in a series of in-depth interviews drawing on the first hand experience of a number of senior business managers and senior IT Executives. The initial findings indicate that organisations are generally positively disposed towards the practice of IT off-shoring but are quite selective in what IT they are off-shoring. The findings also revealed that the perceived cost advantages may actually be much lower than expected due to the considerable establishment and management costs associated with IT off-shoring.
Available at: http://works.bepress.com/michael_lane/8/