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Bringing Six Sigma to the Library
Library Faculty Presentations & Publications
  • Michael Kucsak, University of North Florida
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Using the quality management tool Six Sigma, libraries can gain significant process improvement and efficiency by eliminating defects and determining the root causes of process breakdown. Six Sigma concepts and methodology helped the UNF Thomas G. Carpenter Library implement change and increase performance.


Presentation given to Computers in Libraries 2012 Friday, March 23, 2012 2:45 PM – 3:30 PM in Washington D.C.

Citation Information
Michael Kucsak. "Bringing Six Sigma to the Library" (2012)
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