How do libraries create an environment that fosters critical thinking, cultural growth and collaboration, while being recognized in their communities for innovation? Connect: Solicit and assess user needs and preferences through surveys and statistics. Explore: Incorporate innovative technology such as instructional displays, wayfinding, and iPads, as well as create content for these technologies. Soar: Reach for success by writing and implementing a marketing and outreach plan that appeals to various audiences.
Available at: http://works.bepress.com/michael_kucsak/12/