Skip to main content
Improving Decision-Making Skills of Nonprofit Professionals
INFORMS Fall National Conference (2017)
  • Michael P Johnson, Jr.
  • George Chichirau, University of Massachusetts Boston
  • Jason Wright, University of Massachusetts Boston
Nonprofits face gaps in organizational capacity, including program design and evaluation, but previous research suggests that capacity-building exercises have a positive effect. We describe a data analytics training workshop with staff from Boston-area nonprofits reflecting a wide range of sectors. Through analysis of participant work on case studies provided by the instructor, we examine how participants made sense of training materials, the various strategies employed by participants to solve three case study problems, and participant feedback about the session. Our findings provide a basis for novel interventions in community based operations research. 
  • Analytics,
  • nonprofits,
  • community-based organizations,
  • capacity-building,
  • decision-making,
  • professional development
Publication Date
October 22, 2017
Houston, TX
Citation Information
Michael P Johnson, George Chichirau and Jason Wright. "Improving Decision-Making Skills of Nonprofit Professionals" INFORMS Fall National Conference (2017)
Available at: