The globalisation of industry and the strong depend- ence of the German machine manufacturers on export has increased the importance of an up-to-date and user-oriented product documentation not only as a cost factor but as a compe- tition factor of strategic importance as well. The use of Multi- media is a promising approach to realize such an improved documentation. This paper presents the results of a survey that was conducted among the manufacturers of machines and their customers to identify the user requirements for Multimedia Product Documentation. As a result of the analysis a number of success factors are identified. Finally some recommendations for the implementation of a Multimedia Machine Information System are given.
Available at: http://works.bepress.com/michael_friedewald/32/