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Contribution to Book
Towards an Interdisciplinary View on Service Science The Case of the Financial Services Industry
Proceedings of the Federated Conference on Computer Science and Information Systems - FEDCIS11 (ISSS 2011) (2011)
  • Michael Fischbach
  • Thomas Puschmann
  • Rainer Alt
Abstract
In the last decade service science has received considerable attention in the research community. Most research regards services either from a business or a technical perspective. This paper argues that existing approaches still lack detailed models for the application of the inter-disciplinary nature of Service Science as well as an application of these concepts in practice. This paper describes a first attempt to apply the characteristics of service-oriented architectures from the information systems discipline to the business domain. It depicts autonomy and modularity, interoperability and interface orientation as major design principles that promise potentials when transferred to the business domain. The proposed inter-disciplinary approach was applied at the case of Zürcher Kantonalbank in Switzerland that realized a company-wide Service Management concept according to the presented design principles.
Keywords
  • Financial Industry,
  • Financial Value Chain,
  • Processing Services
Publication Date
October 1, 2011
Publisher
International Symposium on Services Science
Citation Information
Michael Fischbach, Thomas Puschmann and Rainer Alt. "Towards an Interdisciplinary View on Service Science The Case of the Financial Services Industry" Szeczecin, PolandProceedings of the Federated Conference on Computer Science and Information Systems - FEDCIS11 (ISSS 2011) (2011)
Available at: http://works.bepress.com/michael_fischbach/4/