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Traditional malls vs. factory outlets : comparing shopper typologies and implications for retail strategy.
USF St. Petersburg campus Faculty Publications
  • Kristy E. Reynolds
  • Jaishankar Ganesh
  • Michael Luckett
SelectedWorks Author Profiles:

Michael G. Luckett

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The scholarly literature reflects the presence of numerous shopper typologies and taxonomies that classify shoppers into subgroups. Unfortunately, the use of diverse methodological approaches has restricted the generalizability and comparability of the findings. The current study seeks to fill this gap in our knowledge by means of an examination of shoppers at a traditional mall and a factory-outlet mall. A mall intercept survey was used to collect the data from 1097 shoppers in the traditional mall and 827 shoppers in the outlet mall. Using a multistep-cluster analysis, retail attribute importance ratings were used to derive shopper typologies in both retail formats. The shopper types are profiled on attitudes toward shopping, satisfaction, repeat visit intentions, and other variables. Five shopper subgroups (Basic, Apathetic, Destination, Enthusiasts, and Serious) are described in both retail formats and one additional shopper subgroup exclusive to the factory-outlet mall (Brand Seekers). Future research might focus on other retail formats, including online shopping, to fully understand the similarities and differences between shopper types.

Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in Journal of Business Research, 55(9), 687-696. Members of the USF System may access the full-text of the article through the authenticated link provided.
Elsevier Science Inc.
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Journal of Business Research, Volume 55, Issue 9, September 2002, Pages 687-696.