"Moderating Effects of Psychic Distance on the Gaps Model of Service Quality" by Michael Frechette

Selected Works of Michael Frechette

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Article

Moderating Effects of Psychic Distance on the Gaps Model of Service Quality

(2016)

Michael Frechette, Saint Louis University
Wootae Chun, Saint Louis University
Tim Aubuchon, Saint Louis University

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Disciplines

Psychology and
Public Relations and Advertising

Publication Date

January 1, 2016

DOI

10.1007/978-3-319-11815-4_140

Citation Information

Michael Frechette, Wootae Chun and Tim Aubuchon. "Moderating Effects of Psychic Distance on the Gaps Model of Service Quality" (2016) p. 481 - 483
Available at: http://works.bepress.com/michael-frechette/3/