Skip to main content
Building and Sustaining a Culture of Assessment: Best Practices for Change Leadership
Library Faculty Publications and Presentations
  • Meredith G. Farkas, Portland State University
Document Type
Publication Date
  • Universities and colleges -- Evaluation,
  • Academic libraries,
  • Change Management,
  • Information literacy
Purpose – The purpose of this paper is to explore the idea of using Kotter's eight-step model for change leadership to create a culture of assessment that is embedded in the organizational culture of an academic library. Design/methodology/approach – This is a conceptual paper that examines the potential application of a business change model to an academic library change context. Each step of Kotter's model is described within the context of building a culture of assessment, supported by examples and suggestions from the literature of libraries, higher education, organizational behavior and change leadership. Findings – While building a culture of assessment is critical for libraries in the current environment, it is a difficult and complex process that requires grassroots initiative, top-down support and strong leadership. Kotter's model for change management provides a pragmatic structure for culture change through behavioral change and change leadership regardless of positional authority. Practical implications – This paper includes best practices for facilitating a culture of assessment, including necessary resources and possible approaches.

Author post-print of: Meredith Farkas, (2013) "Building and sustaining a culture of assessment: best practices for change leadership", Reference Services Review, Vol. 41 Iss: 1, pp.13 - 31. Published version available from publisher website at:

Persistent Identifier
Citation Information
Meredith G. Farkas. "Building and Sustaining a Culture of Assessment: Best Practices for Change Leadership" (2013)
Available at: