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Article
An assessment of satisfaction with ambulatory child psychiatry consultation services to primary care providers by parents of children with emotional and behavioral needs: the Massachusetts Child Psychiatry Access Project University of Massachusetts Parent Satisfaction Study
Psychiatry Publications and Presentations
  • Yael Dvir, University of Massachusetts Medical School
  • Melodie Wenz-Gross, University of Massachusetts Medical School
  • Mary Jeffers-Terry, University of Massachusetts Medical School
  • Peter Metz, University of Massachusetts Medical School
UMMS Affiliation
Department of Psychiatry
Date
2-13-2012
Document Type
Article
Medical Subject Headings
Child Psychiatry; Primary Health Care; Referral and Consultation; Parents; Patient Satisfaction
Disciplines
Abstract
This study evaluated parents' experience with University of Massachusetts (UMass) Child Psychiatry Access Project (MCPAP), a consultation service to primary care providers (PCP), aimed at improving access to child psychiatry. Parent satisfaction questionnaire was sent to families referred to UMass MCPAP by their PCP, asking about their concerns leading to the referral, the satisfaction from the service provided, adequacy of the follow up plan, and outcome. Seventy-nine percent of parents agreed or strongly agreed that the services provided were offered in a timely manner. Fifty percent agreed or strongly agreed that their child's situation improved following their contact with the services. Sixty-nine percent agreed or strongly agreed that the service met their family's need. The results suggest moderate to high parental satisfaction with MCPAP model, but highlight ongoing challenges in making successful referrals for children's mental health services in the community, following MCPAP recommendations.
Rights and Permissions
Citation: Front Psychiatry. 2012;3:7. Epub 2012 Feb 13. Link to article on publisher's site
Comments

Copyright: © 2012 Dvir, Wenz-Gross, Jeffers-Terry and Metz. This is an open-access article distributed under the terms of the Creative Commons Attribution Non Commercial License, which permits non-commercial use, distribution, and reproduction in other forums, provided the original authors and source are credited.

Related Resources
Link to Article in PubMed
PubMed ID
22347867
Citation Information
Yael Dvir, Melodie Wenz-Gross, Mary Jeffers-Terry and Peter Metz. "An assessment of satisfaction with ambulatory child psychiatry consultation services to primary care providers by parents of children with emotional and behavioral needs: the Massachusetts Child Psychiatry Access Project University of Massachusetts Parent Satisfaction Study" Vol. 3 (2012) ISSN: 1664-0640 (Electronic)
Available at: http://works.bepress.com/melodie_wenz-gross/12/