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Article
‘‘Going Where the Questions Are’’: Using Media to Maintain Personalized Contact in Reference Service in Medium-Sized Academic Libraries
The Reference Librarian
  • Sarah Brick Archer, Northeastern State University
  • Melissa Cast-Brede, University of Nebraska at Omaha
Document Type
Article
Publication Date
1-1-1999
Abstract

Different approaches to reference service have been added over the years, but the basic premise of the service has not changed–the desire to assist and educate users in locating information. As new technologies are added, such as desktop conferencing and web access, it is important that the personalized contact which is the heart of reference service be preserved. The human touch in the reference process is very important to the success of the reference transaction. Media can be useful in assisting reference librarians in ‘‘Going Where the Questions Are’’ while still maintaining the personal element in creating real-time reference transactions in a technological environment.

Comments

"This is an Author's Accepted Manuscript of an article published in To cite this article: Sarah Brick Archer & Melissa Cast (1999): “Going Where the Questions Are”, The Reference Librarian, 31:65, 39-50, available online at:http://www.tandfonline.com/doi/abs/10.1300/J120v31n65_05#.UbDmF8XK6b4.

Citation Information
Sarah Brick Archer and Melissa Cast-Brede. "‘‘Going Where the Questions Are’’: Using Media to Maintain Personalized Contact in Reference Service in Medium-Sized Academic Libraries" The Reference Librarian Vol. 31 Iss. 65 (1999) p. 39 - 50
Available at: http://works.bepress.com/melissa_cast-brede/2/