Skip to main content
Article
User-Centered Design Roadmapping: Anchoring Roadmapping in Customer Value Before Technology Selection
IEEE Transactions on Engineering Management
  • Euiyoung Kim, Delft University of Technology
  • Lianne W. L. Simonse, Delft University of Technology
  • Sara L. Beckman, UC Berkeley
  • Melissa M. Appleyard, Portland State University
  • Herb Velazquez, Georgia Institute of Technology
  • Antonio Suarez Madrigal, Delft University of Technology
  • Alice M. Agogino, UC Berkeley
Document Type
Citation
Publication Date
11-8-2020
Disciplines
Abstract

Designing an innovation strategy in a world of rapid technological change has become increasingly challenging. Some companies are finding that anchoring technology choices in deeper understanding of the value users seek allows them to find a better balance among feasibility, viability, and desirability of potential solutions, and thus create more successful user outcomes. They do so by involving designers earlier in the roadmap development to guide product and technology selection, toward a future vision based on user value and aspirations. In this article, we extend two streams of prior research on technology roadmapping (TRM) and design roadmapping (DRM). First, we identify and compare technology and DRM approaches and their distinct strategic emphases: Technology selection and user value, respectively. Second, we compare two cases of DRM deployment in corporations: Siemens and Air France-KLM. The intent is to provide an in-depth understanding of why and how DRM complements TRM and how DRM facilitates making tradeoffs among strategic goals to more comprehensively address the feasibility, viability, and desirability of new product and service designs. We find that DRM embeds a deep understanding of current and future user needs, linking user-centered design and technology selection to strategy in practice.

Rights

© 2020 IEEE

DOI
10.1109/TEM.2020.3030172
Persistent Identifier
https://archives.pdx.edu/ds/psu/34503
Publisher
IEEE
Citation Information
Kim, E., Simonse, L. W. L., Beckman, S. L., Appleyard, M. M., Velazquez, H., Madrigal, A. S., & Agogino, A. M. (2020). User-Centered Design Roadmapping: Anchoring Roadmapping in Customer Value Before Technology Selection. IEEE Transactions on Engineering Management, 1–18. https://doi.org/10.1109/tem.2020.3030172