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Personal Health Records: Beneficial or Burdensome for Patients and Healthcare Providers?
Management Faculty Research
  • Melissa Lester, Marshall University
  • Samuel Boateng
  • Jane Stanley
  • Alberto Coustasse, Marshall University
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Personal health records (PHRs) have been mandated to be made available to patients to provide increased access to medical care information, encourage participation in healthcare decision making, and enable correction of errors within medical records. The purpose of this study was to analyze the usefulness of PHRs from the perspectives of patients and providers. The methodology of this qualitative study was a literature review using 34 articles. PHRs are powerful tools for patients and healthcare providers. Better healthcare results and correction of medical records have been shown to be positive outcomes of the use of PHRs. PHRs have also been shown to be difficult for patients to use and understand, and providers had concerns about correct information transferring to the portals and patients eliminating information from the record. Concerns regarding patient understanding of medical records, legal liability, and the response time required of providers were also identified. For the PHR to succeed in the US healthcare system, assurance that the information will be protected, useful, and easily accessed is necessary.


The copy of record is available from the publisher at Copyright © 2016 AHIMA Foundation. All rights reserved. Permission to reprint this article was granted by AHIMA. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, photocopying, recording or otherwise without prior permission from the publisher.

Citation Information
Lester, M., Boateng, S., Studeny, J., & Coustasse, A. (2016). Personal health records: Beneficial or burdensome for patients and healthcare providers?. Perspectives in Health Information Management, 13(Spring): 1-12.