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Article
The Importance of Expectation Fulfillment on Domestic Violence Victims’ Satisfaction with the Police in the UK
Policing: An International Journal of Police Strategies & Management
  • Amanda L Robinson, Cardiff University
  • Meghan S. Stroshine, Marquette University
Document Type
Article
Language
eng
Format of Original
20 p.
Publication Date
1-1-2005
Publisher
Emerald
Original Item ID
doi: 10.1108/13639510510597924; Shelves: HV7551 .P5914 Memorial Periodicals
Abstract
Purpose – This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction. Design/methodology/approach – Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police. Findings – Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled. Originality/value – The results of this study and implications for police policy are discussed
Comments

Accepted version. Policing: An International Journal of Police Strategies & Management, Vol. 28, No. 2 (2005): 301-320 . DOI. This article is © Emerald Group Publishing and permission has been granted for this version to appear in e-Publications@Marquette. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.

Citation Information
Amanda L Robinson and Meghan S. Stroshine. "The Importance of Expectation Fulfillment on Domestic Violence Victims’ Satisfaction with the Police in the UK" Policing: An International Journal of Police Strategies & Management (2005) ISSN: 1363-951X
Available at: http://works.bepress.com/meghan_stroshine/1/