The Importance of Expectation Fulfillment on Domestic Violence Victims’ Satisfaction with the Police in the UKPolicing: An International Journal of Police Strategies & Management
Format of Original20 p.
Original Item IDdoi: 10.1108/13639510510597924; Shelves: HV7551 .P5914 Memorial Periodicals
AbstractPurpose – This paper seeks to investigate what victims of domestic violence expect police to do for them, and how these expectations subsequently influence their levels of satisfaction. Design/methodology/approach – Structured interviews with 222 victims of domestic violence were conducted by staff from an integrated community-based service delivery agency in Cardiff, Wales. Multivariate analyses were performed to reveal the factors that contribute to domestic violence victims' satisfaction with the police. Findings – Consistent with the expectancy disconfirmation model, results indicate that the most important determinant of satisfaction is the extent to which victims' expectations about police behaviour and demeanour are fulfilled. Originality/value – The results of this study and implications for police policy are discussed
Citation InformationAmanda L Robinson and Meghan S. Stroshine. "The Importance of Expectation Fulfillment on Domestic Violence Victims’ Satisfaction with the Police in the UK" Policing: An International Journal of Police Strategies & Management (2005) ISSN: 1363-951X
Available at: http://works.bepress.com/meghan_stroshine/1/