The Science and Engineering Library of the University of Massachusetts Amherst serves many international students from East Asia, who use the library very differently from their fellow American students. Though they spend many hours there, they seldom ask librarians for research help, use Google for most of their research, and consequently are unaware of some very useful resources provided by the library. In order to understand the expectations of East Asian students, the author visited academic libraries in China, Japan and South Korea, and found important differences from U.S. libraries. Some of these can be assigned to dissimilar academic cultures, but some originate from the different training of librarians in East Asia and the U.S. The author includes some observations and examples of successful and inexpensive professional development event for librarians held in the northeast U.s.